Cancellations & Returns Policy

Cancellations Policy

If you wish to cancel your order, please notify us by email to as soon as possible after placing your order. This must be before we have despatched the goods to you. Once goods have been despatched they will be managed under our Returns Policy.

Returns Policy

Returns Authorisation:

The AcceptPay returns policy allows customers to request a Return Merchandise Authorisation (RMA) number for equipment, parts or supplies return within 7 working days of receipt of shipment.

You may only return goods to us subject to our prior written agreement in the form of an RMA and within 7 working days of receipt of the goods.

You must return the goods to us in their original condition, undamaged, in mint resalable condition and at your own cost and risk. 

Once the RMA return has been authorised (RMA number issued), the goods must be received by AcceptPay within 7 days of the RMA issue date for all customers.

Requesting an RMA:

Request an RMA number by sending an email to You must reference the original Invoice. Please write in English.

After receiving the approval by AcceptPay please prepare the items for collection, which will be arranged by AcceptPay Ltd.

Packing the RMA for return:

Returned products must be in their complete, clean and original packaging and in like-new condition. If returned products don’t meet these criteria, we will discount a restocking fee from the refund.

Please pack your product as safely and securely as possible. Use a larger corrugated cardboard box and ample packing material to cover the boxes and products you are returning. Do not use the product’s box as shipping box. Avoid applying excessive tape or packing labels directly to the product box. Enclose a copy of the Return Order Confirmation on the outside of the package and include a copy of the invoice. Do not write on the product box.

Multiple RMAs can be returned in the same shipping box. Please enclose a copy of each Return Order Confirmation with the merchandise as applicable.

Shipping the RMA:

AcceptPay will arrange pick-up by our couriers.

Before pick-up, our courier will call you to arrange a pick-up appointment.

Our courier will collect the RMA and ship it to AcceptPay.

Note: AcceptPay will not be held responsible for any damage, losses or other issues during the transport.

General Terms & Conditions

After requesting an RMA the customer allows AcceptPay:

  • (if needed) to evaluate and discuss the request internally for 24 hours
  • to analyse the products before the official approval with order confirmation
  • (if needed) to evaluate and discuss the issue with the vendor for 48 hours

Item(s) installed with different software or any custom configurations are not allowed for return.

Item(s) that have been used or are without original packaging, or have had their original packaging marked or damaged are not allowed for return.

The RMA needs to be placed on the outside of the package.

Only items with a valid RMA number should be returned. Any product returned without proper documentation will be refused.

Item(s) must be arrive at AcceptPay within 7 days after RMA confirmation, if not AcceptPay will refuse the RMA.

Incorrect Item Ordered

Incorrect ordered items must be request for an RMA within 7 days of order date.

In case the customer ordered incorrect items AcceptPay will charge restocking fee as follows:

    Restocking fee: 25% of selling price of the returned items with a minimum of £20.00

    In case the customer ordered an incorrect item, a transport fee will be charged as follows

      Transport fee: Variable fee £20 - £ 100, (consult AcceptPay team for exact rate)

      Item(s) requested to return must contain all its original contents including all accessories, bags, CD’s and manuals

        Supplies, ribbons, cartridges, label & paper rolls incorrect ordered by the customer are not allowed for return and non-refundable.

          Freight costs from the original invoice will not be credited in case of Incorrect Item ordered by customer or by partial invoice returns

            When item(s) need re-pack or missing some parts, repacking/reconditioning fee will be charged as follows

              Repacking/reconditioning fee: £25, - per packaging / missing parts will be charged based on replacement costs

              When item(s) are in unacceptable condition AcceptPay team will reject the RMA and charge the following handling fee:

                Handling fee: 10% of selling price of the returned items with a minimum of £25.00

                The customer pays freight back in all situation except for AcceptPay default, product out of box failure.

                AcceptPay reserves the right to determine the appropriate shipping method for the replacement goods.

                  Damaged by transportation

                  After receiving a damaged shipment the customer must request for an RMA within 5 working days (send photo as proof)
                    In case the receiver refused shipment without any permissible reason AcceptPay will charge restocking fee as follows

                      Restocking fee: 25% of selling price of the returned items with a minimum of £25.00 

                      DOA/Repair Returns:

                      Claims for DOA (Dead on Arrival) must be submitted by email to within 5 working days after receiving the item.


                      For products of Vendors with DOA/Repair conditions, AcceptPay will execute the related DOA/Repair procedure under Vendors conditions.

                      The AcceptPay team will identify the terms and conditions of the Vendor if necessary and inform the customer how to proceed. 

                      Installed software or data might get lost during the repair/test process. It is the customer’s responsibility to save/back-up data or software prior to repair.

                        (If applicable) handling fee:

                        No fault found: 10% of the inspection fee from the Vendor with a minimum of £25.00

                        Repair cost for non-warranty items: 15% of the repair costs with a minimum of £25.00